Changes, cancellations & a little help.
Contact Giftoo promptly to request an order change or report a delivery problem. Eligibility depends on preparation status and the applicable policy.
All orders are placed with Giftoo. Its current order policies apply to cancellations, exchanges, complaints and refunds.
If your plans change
Contact Giftoo as early as possible, ideally at least 24 hours before delivery. Same-day, personalised, prepared or processed orders may not qualify for cancellation or changes. A request is not a confirmed cancellation until Giftoo accepts it.
If something arrives wrong or damaged
Contact support promptly with the order number and clear photographs. Perishable items can have short complaint windows. Keep the item and packaging, and do not use or consume the item if inspection may be needed.
Check the policy for your order
Giftoo’s published pages contain different complaint and resolution timeframes, so confirm the applicable deadline directly with support. Read the terms and the detailed proceeding policies before ordering.