A little clarity before you send.
Answers about choosing gifts, product updates, checkout on Giftoo, delivery, personalisation and order support.
Why does ordering move to Giftoo?
Giftoo supplies the catalog and fulfils orders. Its product page keeps variations, custom messages, delivery choices and payment together in one place.
Are prices and products updated?
The catalog is read from Giftoo and cached for up to five minutes. If a refresh fails, a clearly marked previous result may be displayed. Always confirm the final price, stock and delivery charge on Giftoo.
Can I send a gift from overseas?
You can browse from anywhere and order through Giftoo for a supported destination in Pakistan. Confirm that your payment method and chosen delivery option are available.
Where do I personalise a gift?
Enter the name, message, photograph or other custom options on the Giftoo product page. Check spelling and preparation time before paying.
Is same-day delivery guaranteed?
No. It depends on the product, city, timing and available delivery capacity. Check with Giftoo before relying on a particular slot.
How do I track my order?
Use Giftoo order tracking with your order ID and billing email. Contact Giftoo support if you need help.
Can I cancel or change an order?
Contact Giftoo as soon as possible. Preparation status and the applicable order policy determine whether a change or cancellation can be accepted.